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FAQs & T&Cs

A veritable thought-jacuzzi of general questions, terms & conditions, house rules, and general musings. 
Key Times:
Check-in 4pm-7pm

I can sometimes accommodate late or early check-ins please enquire beforehand.
Check-out 7:30am - 11am
Breakfast 7:30, 8:30 or 9:30am
Quiet-time 11pm - 7am 

No Pets, 12+yrs
(please contact us if you have younger children, so we can discuss H&S and facilities,
most dietary requirements welcomed

Do you do Single Occupancy rateS?

Yes, but only direct. Use the 'Book Online' button and select 1 person when choosing your room to get our single occupancy rates.

I ONLY WANT TO STAY FOR ONE NIGHT

No problem, just head to our online booking page. We are 2 night minimum on the booking sites like booking.com but if you come direct we have 1 night options as well (and its cheaper!)

Do you allow children?

For OTA bookings (e.g. booking.com) bookings are for adults only.

For direct bookings we accommodate children over the age of 12 (we are happy to discuss taking younger children but this will require a conversation where we will discuss the safety of children around the property & available facilities, please email or telephone using the contact details in the footer). NB. We have no cots or put-up beds. 

FREE Cancellation WINDOW & PREPAYMENTS policy

The majority of our bookings for accommodation follow Standard Booking Terms outlined in our T&Cs

This is typically; free cancellation up to 7 days before booking where all prepayment money will be refunded in full. 

You can also find out about our last minutes booking cool-off in  our T&Cs

Any add-ons to you booking, like activities etc are likely to have different terms so do ask, or have a read of our terms and conditions which you can find here

If you wish to cancel and have booked through an OTA (eg Booking.com you need to cancel through your OTA account, they do not allow us to do this on your behalf)

If you have booked direct with us just drop us a mail or call and we'll sort it out and release any prepayment (there are contact details bottom of this page)

MINIMUM STAY

On the whole we operate a 2 night minimum stay. however when bookings are direct we also offer single nights.

Branding

What about pets?

We do not permit pets at the Vicarage.

I'm sorry we have to put this however after a few incidents locally: If we become aware that guests have brought pets into the property,  as this invalidates the terms of our insurance, we will apply a fee of £150

AND SERVICE ANIMALS?

Service Animals are an extension of the guest, we welcome service animals. We require service animal documentation at least 7 days before your stay. (e.g a scanned image of your ADUK Identification Booklet). Please note our property is not readily set up for animals and is not gated/fenced, so please have a chat with us about what requirements your service animal needs to perform their job effectively and safely.

Please note we do not accept Emotional Support Animals (ESAs) at this time.

Do you have any smoking rooms?

Smoking is not permitted anywhere within our home. This is a legal requirement in the UK.

 

If you do wish to smoke we ask that you do so away from the building, so as not to disturb guests who may have their bedroom windows open. 

When someone smokes in their room, it takes us more than 24 hours to remove the smell, which means we have to cancel the next arriving guests. A charge of £130 will be added to the bill to cover the cost of deep carpet cleaning and partially toward loss of business.

Do you like motorbikes?

Short answer, YES! We are bike fans ourselves and bikers are always welcome at The Old Vicarage.   We've even been awarded the Visit Wales Welcome Award for Bikers

Please just be courteous to the other guests who may not like loud bike revving outside their bedroom window... there's plenty of time for that on our fantastic roads.

 

If you want to be able to see your bike from your room we recommend booking either Disley or Dulas rooms.

Bikers PORT CMYK.jpg

I'm planning to be out late, WHAT ARE YOUR HOUSE RULES?

If you are planning on hitting the clubs or you've found a rave somewhere, firstly, an invite for us to join you wouldn't go amiss....

 

We provide you with a front door key when you check-in, so you can come back anytime.

We do operate quiet time between 11pm and 6am, where the guest lounge is closed and we ask you keep music and general frivolities to a minimum, so other guests can get some Zzz. 

I'm alergic to certain bedding materials

We have a few options on pillow types, and hypoalergenic duvets. Please contact us to discuss your requirements, so we can make your bed up how you like, before your arrival.

What about dietary requirements?

Branding

We try our level best to accommodate all dietary requirements.

We may need a little time to arrange alternative food options from our local suppliers so please contact us in advance to discuss.

Gluten-free: Whilst we have gluten-free breakfast options that do not contain gluten, our kitchen is used for baking bread every day. Every effort is made to accommodate our coeliac guests however we cannot claim to be gluten-free but gluten-friendly. Please enquire before booking if you are in any doubt.

AGH! I've lost my room key, please don't be mad...

It happens! 

We just charge £15 to cover the cost of the replacement keys and fob. 

what are the important times i should be aware of

  • Check-in is between 4pm & 7pm

  • Check-out is before 11am

  • Breakfast is in three sittings between 7:30 & 9:30

  • Quiet-time is between 11pm and 6am

do you have a guest lounge & bar?
 

Branding

We have a guest lounge available until 11pm every day, which has a TV, log burner and comfortable sofas.

 

You are welcome to make use of our dining room to work, eat food you've brought in or play board games etc

 

We are fully licensed and operate an honesty bar, which is stocked with wines, soft drinks and Welsh beers. Charges for these drinks will be applied to your final bill.

Housekeeping
 

Each day, we will clean your room and stock up your tea and coffee facilities.

If you would like your room cleaning please vacate before 11AM, If you wish to relax in your room beyond 11AM daily housekeeping will be on best endeavours.

Every 3rd day of your stay for stays of over 3 nights, your used towels will be replaced.

Every 3rd day of your stay for stays of over 4 nights, your bedlinen will be changed. 

Please let us know if you would prefer us not to change your linen during your stay.

FEES FOR ADDITIONAL HOUSEKEEPING

 

Our room rates are inclusive of laundry fees for the schedule defined above

We ask that you also consider the environmental impact of more frequent changing of laundry before requesting.

Should you feel you still require a more frequent bed-linen laundry schedule, a cost of £25 will be added to your bill for every additional turn-over requested, above the schedule noted above.

Should you request a less frequent turn-over no refund is applicable, as the laundry service is pre-booked. However it will have a positive impact on your carbon impact of your stay. If you require this data for your companies carbon offset programme please just ask and we’ll help you fill out this information.

Should you feel you still require a more frequent towel laundry schedule, a cost of £8 will be added to your bill for every additional turn-over requested, above the schedule noted abo

I've got an electric car, do you have a charging port?

Branding

Whilst we don't have a formal charging port, guests have made use of our external extension lead to charge vehicles overnight, you'll need to bring the relevant adaptor for this.

We will calculate the electricity cost for a full charge of your specific vehicle and add that to your final bill (this is often between £10 and £50, but depends largely on price of electricity at the point of charge, and your vehicle type)

There are also car charging points on the Rugby Club car park in Machynlleth, ask us if you need directions.

How do i pay?

In most circumstances you will have paid the full amount of your booking upfront by card. You’ll be asked to pay any remaining balance when you check out (e.g for incidentals). However if you want a quick and easy departure we can finalise your bill the night before, we also have an online check-out facility.

We accept most card types for payment. In some circumstances, we may charge a credit card fee for some international cards which have a transaction fee of >3%. 

Due to an increase in fraudulent bookings, we do not accept cheques (checks), cash/money orders or cash for payment of accommodation.

 

We will only accept cash for the purposes of paying for incidentals during your stay.

IS there free parking?

Yup! 

We have a large driveway on the approach to the property which you can park on. We allow for one vehicle per room. We don't charge for this.

If you have additional vehicles we will happily discuss this, very often we can accommodate all vehicles. However please call ahead to check we have room.

 

Parking is strictly not permitted for non paying guests to The Old Vicarage. Unauthorised parking we will require a fee of £85

Can we invite friends round?

We are only insured for the guests included in the booking. 

I'm sorry we have to put this however after a few incidents locally:

Our rooms are only available for 2 adults max. No other additional guests are permitted. If you allow other non-paying guests into your room without express agreement from us, we will charge the cost of another room per person. Please be fair and remember this is our home. This includes short term visits and expressly not for 'use of the facilities' e.g. showers.

Parking at The Old Vicarage is for paying guests only. Camping by non guests is not permitted either in tents or in overnight accommodation vehicles (campervans, trailers, caravans). This is a legal requirement of our property planning terms by the council and of our insurance policy. Any breach of these terms will require a fee of £85 per vehicle

What About LIABILITY & DAMAGES?

Liability

The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

Damage to our property

We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to our property or structure. Please remember this is our home as well as our small business, whilst we appreciate accidents do happen, we ask that you treat our property & belongings with respect.

 

If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

 

If you are a group booking the lead guest accepts liability on behalf of the whole group for loss or damage.

Should damage be substantial so as to prevent our ability to re-let a room, you will be notified and charged for those ongoing costs.

 

Some example costs of damages to, or removal of, soft furnishings are listed below, and based on damages or loss that we are unable to rectify through reasonable measures (e.g. washing with specialist cleaning products). This list is exemplary and is not exhaustive:

Bath Sheet - £20

Bath towel - £15

(Typically smaller towels are exempt, except when in high volume: hand towel £8, face towel £2)

Damage to any part of matching duvet set - £65

Bed sheet - £10

Mattress - £650

Duvet (if down) - £150

Duvet (if synthetic) - £85

Pillow - £20

Rug - £85

Large black water flasks - £25

Branded silver colour water flasks - £15

Why do you state that your best rates are direct?

As a traveller, 3rd party booking sites (eg Booking.com) are fantastic for convenience, you can see reviews of other customers, and build up rewards and points for your continued custom.

All 3rd party booking sites charge a commission for that convenience and opportunity for us to reach a wider audience. Part of our contract with these sites makes it difficult for us to offer discounts to our customers online that we do not offer to them first. It can also be a lot of work for us to apply time sensitive discounts across all platforms equally.

If you have seen a cheaper rate on another website, or you are unsure of how to apply the discounts offered on our booking page, please call us and we will be happy to help apply our cheapest rates.

We appreciate your support for our small business by choosing to book direct.

DO your DIRECT DISCOUNTS have any different Conditions? 

Bookings using any of our Direct Discount codes are subject to the same terms and conditions, however in certain instances of our "no-frills" rates we remove some of the additional 'added extras' e.g. home made cake on arrival, use of branded water bottles, extra breakfast specials menu, daily housekeeping. In some instances, room only board is offered. Typically these altered policies are made available just to business bookings, who are looking for a no-frills stay. It will be made clear to you in the checkout process if this is the case with your booking and the amended T&Cs will be discussed with you.

DO you have secure cycle storage

Tel. 123-456-7890

Fax. 123-456-7890

500 Terry Francois Street, 
San Francisco, CA 94158

We can accommodate bicycles in our private utility room. This is locked and is not accessible by guests.

We also have an outside tap, bike cleaning gear, and some basic bike maintenance tools, should you need them.

 

As is the case with most places, all bikes are left at your own risk, and not covered by our insurance. Call us if you want to discuss this in more detail. 

What's the difference between a GUEST HOUSE & A HOTEL?

B&B’s and Guest houses are mainly family businesses, without staff and no full time receptionist to check you in.

We prefer to ask guests an approximate arrival time, so we can arrange our day to be here, to welcome you. 

 

We know how hard it is to predict travel times, traffic, events. It’s okay if you’re late for check-in, please just let us know using the contact details below if there’s been a change in plans. 

By contrast, hotels operate around the clock, employing full time staff.

B&B’s and Guest houses are usually smaller than hotels and offer a limited set of amenities, although some of them are prized by guests more than the hotel ones, like a homemade breakfast cooked to order.

CAN WE ORDER ADDITIONAL BREAKFASTS?

We want to keep your breakfast experience as relaxed as possible. Therefore we don't offer breakfasts for walk-in diners, however if you are hosting one of the Vicarage Takeover events, on a room only rate, or something similar please contact us to arrange and enquire about prices (typically circa £25 per head)

-Additional tea/coffee facility - we can arrange coffee and tea selection in the lounge please enquire for per person costs

We can also offer packed lunches. Please book ahead as we don't keep lunch produce in stock as standard. 

You will be presented with an option to add lunch to your booking when you go through our online booking process. Please note this is not available if you wish to come through a third party booking site

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